1. Introduction
1.1 EQTEC plc and Group (“EQTEC”) respects and endeavours to respect your privacy. We work very hard to keep your information safe and want our use of your data to be secure. We are careful with how personal information is stored and used, and we also limit who can see it to help prevent any unauthorised person from obtaining it.
1.2 This eqtec.com Privacy Policy (and any other documents referred to in it) sets out the basis on which we will process and use any personal information about www.eqtec.com visitors that we collect from them and provide to us. Please read this Privacy Policy to understand our practices regarding your personal data and how we will treat them. ‘Website’ refers to www.eqtec.com and all connected sites that are proprietary to EQTEC. (For connected sites not proprietary to EQTEC, please see the relevant Privacy Policy accordingly.)
2. Identity and contact details
2.1 We have a legal duty to protect the personal information that we collect under the Data Protection Act 1998 (the “DPA”), the General Data Protection Regulation (EU) 2016/679 (the “GDPR”), and the UK GDPR, which sits alongside the amended version of the DPA 2018 (the “GDPR”).
2.2 For the purposes of the DPA and GDPR, we are the ‘data controller’ and are located at:
EQTEC.com Privacy
EQTEC UK Services Limited
Acre House, 1/15 William Road
London, NW1 3ER
United Kingdom
2.3 Questions, concerns, comments, requests or complaints regarding this Privacy Policy, www.eqtec.com and/or our use of your personal information should be addressed to [email protected].
3. Personal information we collect from you
We may collect and use various personal information about visitors to www.eqtec.com. Details of this information are set out below:
3.1 When you contact us, we will collect your name, contact information, and details about the service you are interested in so that we can provide you with the information that interests you.
3.2 When you visit www.eqtec.com, we will collect and use certain technical information about you and your visit (covered in our Cookie Policy).
3.3 We will collect details of the www.eqtec.com questionnaire if you submit one to us.
3.4 We will collect details of your project if you submit these details to us.
3.5 We may collect certain other information you give us, for example, if you report a problem with www.eqtec.com.
4. Bases for processing your data
We collect and use website visitors’ personal information on several bases. Across these bases, your rights as a data subject are balanced against our legitimate interests in promoting and selling its services. The bases for processing your data are:
4.1 Your consent: you, as a customer, potential customer or potential employee (i.e., a data subject) have consented to the processing of your personal data by providing it to us voluntarily through www.eqtec.com or another EQTEC channel. In the event you are a potential employee or other data subject regularly engaged with EQTEC Group, then our corporate Privacy Policy (available upon request) will also apply to you.
4.2 Our legitimate interests: we may also process your personal data to provide information about our products, services, and any offers you may be interested in, based on your request for such information and/or your provision of your personal data through www.eqtec.com or another EQTEC channel.
4.3 Our contract with you: if you have enquired about our services, then the processing of the personal data provided when you enquired through www.eqtec.com is necessary for the performance of our contract with you.
4.4 Our legal obligation: in certain circumstances, when www.eqtec.com has been requested and by complying with a legal obligation to the relevant UK authorities, then we will process data to fulfil this obligation. This may be with the police, or with other governmental or judicial authorities as requested.
None of the above affects your right to withdraw your consent to our sending you information, which you can do by emailing [email protected].
5. Sensitive personal information
We do not knowingly collect sensitive personal information.
6. How we use personal information
6.1 We use your information to provide the information you have requested, to enter into contracts with you (if applicable), and to provide you with a good experience of www.eqtec.com. Without this information, we may be unable to correspond with you, send you email newsletters, provide you with information and/or services you requested, or enter into contracts with you.
6.2 We collect and use personal information about www.eqtec.com Visitors for the following purposes:
- Responding to your enquiries, corresponding with you and recording any communications;
- Providing the products, services and information you ask us for and carrying out our obligations under any contracts we enter into with you;
- Send you marketing materials if you have agreed to receive these; they can be unsubscribed from any time using links provided in the e-mails or by contacting us via email at [email protected];
- Providing information about changes to our services; and/or
- Upholding your right to have your data erased.
7. Sharing of personal information with third parties
We do not share the personal information of visitors to www.eqtec.com with third parties for marketing purposes. We will only share personal information with third parties if you explicitly instruct us to do so in writing.
8. Where we transfer and store personal information
The personal information we collect from www.eqtec.com visitors will not be stored at destinations outside the European Economic Area (the “EEA”). Such information will be transferred outside the EEA only where you request it (e.g., to share with EQTEC partners or suppliers supporting one or more project opportunities).
9. Retention of personal Information
We will keep your personal information for limited and appropriate periods only. If you are a potential client of our business, we will retain any information you may provide through the website only for as long as is necessary to fulfil our contractual commitments unless otherwise agreed by you.
10. Your rights in your personal information
10.1 You have certain rights regarding the personal information we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us.
10.2 We will process all personal data in line with your rights, in each case, to the extent required by and by applicable law only (including by any applicable time limits and any requirements regarding fees). We will respect your personal information rights in respect of:
- Access. We will confirm whether we are processing and using your personal information at your request. If we are, we will provide you with a record, and a copy, of such personal information and/or other details to which you are entitled.
- Rectification. We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
- Prevention of processing likely to cause damage or distress. We will respect your rights under the DPA and GDPR to require us to cease or not to begin processing your personal information for a specific purpose or in a specific way that will likely cause you or any third parties unwarranted damage or distress.
- Erasure. We will erase your personal information at your request without undue delay.
- Restriction. We will restrict processing your personal information in certain circumstances if you ask us to do so.
- Data portability. We will provide you or third parties on your behalf with a copy of any personal information that we hold about you that you have provided to us in a structured, commonly used and machine-readable format.
- Objection (including objection to direct marketing). We will respect your general rights to object to processing your personal information in certain circumstances, including for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes.
11. Cookies
If you agree when you visit www.eqtec.com, we may use cookies and other tracking technologies placed and stored on your computer hard drive or in the browser memory.
We use technical information gathered in this way for site management and security purposes and for:
- Improving www.eqtec.com and ensuring that content is presented effectively.
- Managing www.eqtec.com and ensuring that it is safe and secure.
- Administering www.eqtec.com and internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. (automatically collected technical information about visits to www.eqtec.com is used for these purposes).
You can find out what cookies we use and how to switch them off by clicking here: Cookie-policy.
12. Changes to this privacy policy
We reserve the right to modify this Privacy Policy. You should check back frequently for any updates or changes to our Privacy Policy.
13. Complaints
If you have any complaints regarding this Privacy Policy that you feel have not been resolved by talking to us, you may also contact the UK Information Commissioner at 0303 123 1113 or https://ico.org.uk/.
